It does not take much insight to know that a dentist getting negative reviews has a considerable disadvantage over a dentist with almost all positive reviews. The reason for someone posting a negative review of a dental practice may not always relate to the dentist’s work. Still, it could relate to other matters, such as long appointment wait times or a lack of attentiveness from the dental receptionist.
Dentists from candlewooddentalcentre.com.au know that their dental practice and its viability greatly depend on their skills and expertise and how these influence a patient’s opinion of them. They also know that most of these opinions tend to appear online on websites such as Google in the form of reviews and testimonials, so ensuring your patients have a positive experience is essential.
This boils down to the fact that a dental practice needs positive reviews, and it is often the case that it will be deserving of them due to the high levels of service given by all who work there. However, suppose that dental practice does nothing to encourage its many satisfied patients to post positive reviews. In that case, they will never be published, which is even more unacceptable than getting negative reviews.
Doubtless, dentists are highly skilled and dedicated to looking after their patients to the highest degree. Similarly, receptionists and other staff, such as dental nurses, may also pride themselves on their professionalism, patient care, and service level. It is passed on to others who hear about it via positive reviews.